Privacy policy

Privacy Policy

At TraderTrak, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use the TraderTrak platform (the “Service”), visit our website, or engage with us.

1. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, email address, phone number, company name, job title, billing details, and account login credentials when you register for or subscribe to the Service.

• Service Usage Data: including trade journaling data, uploaded files, reports generated, and analytics from your use of the Service.

• Technical Data: such as IP address, browser type, device identifiers, operating system, and pages visited, collected via cookies or similar technologies.

• Communications: including customer support requests, feedback, and any correspondence you send to us.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the TraderTrak Service

• Process subscription payments and manage your account

• Generate trading insights, reports, and performance analytics

• Communicate with you about product updates, support, and relevant opportunities

• Ensure platform security, detect fraud, and enforce compliance with our Terms

• Meet legal, safety, and regulatory requirements

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data with:

• Trusted service providers (e.g., cloud hosting, payment processors, IT support, analytics providers) under strict confidentiality agreements

• Partners or integrations you choose to connect with the Service, where you authorize the sharing of data

• Legal authorities, if required by law, regulation, or to protect the safety and integrity of the Service

4. Data Security

We take reasonable technical and organizational measures to safeguard your information from unauthorized access, loss, misuse, or disclosure. Access to your data is restricted to authorized personnel who need it to perform their roles.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain types of processing

• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the details provided below.

6. Cookies

Our website and platform may use cookies or similar technologies to improve user experience, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings, though some features may not function properly without them.

7. Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, or for other legitimate business purposes. When data is no longer required, we securely delete or anonymize it.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. Continued use of the Service after changes are posted will constitute acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us at:

TraderTrak
info@tradertrak.com